Investing in a spa business is a highly lucrative decision, if you know the tricks of the trade. As more people flock to spas and wellness centers to relieve anxiety and stress, the competition toughens. Here’re ten proven tips to grow your spa business successfully:
1. Offer personalized spa services and treatments
Implement personalized spa programs that address individual tastes and preferences. Prepare a wellness questionnaire to understand your customers’ concerns and requirements. It offers you the flexibility to design unique spa packages that pamper your customers and improve their sense of well-being. Memorable experiences motivate customers to revisit your spa for follow-up services or new therapies.
2. Encourage online booking
Take your scheduling online with a spa booking software. It frees your front desk staff from juggling calls, rebooking guests, managing payments, or chasing suppliers. The spa management software helps reduce scheduling errors, manage time-offs and work shifts, and prevent double bookings. Adopt a mobile spa software that allows clients to book appointments, when your phone lines aren’t open. The mobile app will send appointment reminders and pre-appointment forms to clients so that they spend less time completing admin formalities. It reduces their wait-time at your spa’s lounge.
Create a business page on Facebook, Twitter, Instagram, or any other preferred social media, and link your website to them. Talk about your daily or weekly specials as well as seasonal offers. Don’t forget to spruce it up with good visuals. Post photos of your business space and guests flaunting their new looks. In addition, spread the word about your new products and services. Ideally, a client who sees your content on social media should be able to book a service or order a product instantly.
4. Sell your exclusive retail products
Retailing products is a great way to add profits to your spa business. Ensure your guests are aware of the products used in their treatments. While designing your spa products, be sure to take into account the different skin types and allergic reactions. Recommend the best self-care products to your customers post a spa service. Employ e-commerce integrated cloud spa software that allows customers to buy your wellness products anywhere, anytime.
5. Differentiate yourself from competitors
It’s important to keep up with evolving spa trends. Find out what differentiates your staff and service from other spas. Understand what your competitors are doing differently. Formulate a long-term vision for your business that upholds the community values. For example, using eco-friendly products, partnering with nutritionists or healthcare experts, disclosing the sources of your products and treatment procedures, etc.
6. Adhere to privacy norms
While social media allows you to showcase your work to the world, make sure you get your clients’ consent before it’s done. Over-sharing client information on social media can be an unwelcome practice and may damage your reputation.
Don’t discuss one client with another while offering services. If you need to discuss their concern with a healthcare professional, get the client’s consent first.
7. Take note of the latest trends
As spa therapies focus increasingly on balancing physical and mental health, spa owners should pay attention to the trendy wellness treatments that are dribbling down to the mainstream. A few examples include crystal-powered massage, forest bathing, animal yoga, digital detox, cryotherapy, hydrotherapy, mineral steam bath, and black truffle.
8. Elevate your spa’s ambiance
Extra touches like a welcome drink, a pleasant seating area, light reading material, exclusive spa cuisine, luxurious linen and robes, and fresh flowers attract customers. If you’ve an outdoor space, consider setting up a beautiful garden with a sun recliner. Having a hot tub or a swimming pool will also raise your spa’s image.
9. Hire talented professionals
Well-trained, considerate, and polite employees who greet every client with respect and cheer help bring in more business. Deploying the right spa management software empowers your staff with relevant customer insights. This enables them to attend to each guest with more understanding.
10. Tailor spa services to suit each season
Plan separately for summer and winter “spa breaks.” For instance, a hot milk and almond pedicure is an ideal winter treat to soften feet and toenails, while a turquoise facial massage is best suited for summer as it will hydrate the skin and reduce the redness caused by sunburn.
Sedentary lifestyles, hectic work schedules, and the chaos of everyday life are driving people to calm and comforting places that allow them to rejuvenate and relax. This explains the surging demand for spa therapies in the recent years. Follow these tips to take you spa business to the next level.